Frequently Asked Questions
How can I return an item?
You can return most items if they meet our conditions. For full details, click here.
Can I cancel my order?
Please contact us as soon as possible via our contact page.
Special-order items cannot be cancelled.
Standard cancellations may incur a 20% restocking fee.
Why doesn’t my tracking number work?
Tracking can take up to 24 hours to update.
If your parcel is still within the expected shipping window, please wait before contacting us or the courier.
If you need help, click here.
Are prices and stock levels accurate?
Yes. Stock and pricing update automatically throughout the day.
If something looks incorrect, please contact us.
I got a restock email, but the item is already sold out?
Popular items can sell within minutes, as many customers are on the waitlist.
You can also try refreshing to clear any cached data in your browser.
Do you offer price matching or discounts?
You can submit a price match request on any product page.
We also offer cashback rewards — learn more here.
How long does the Mail Order Form process take?
Usually 1–4 business days. If it takes longer than 5, please contact your Arms Officer:
find them here.
More info is available here.
Can you ship gun powder?
Not currently, due to transport restrictions. We hope to offer this in the future.
Do you offer gunsmithing?
We can help with small fitting and repair work.
For major jobs, we recommend Status Guns Invercargill — visit their site.
Do you offer Cerakote?
Yes — our in-house painter handles all Cerakote work.
Details and enquiries: click here.
What are your store hours?
Our Invercargill store is open Mon–Fri, 10am–4pm.
Can you ship firearms directly to my home?
No. Firearms must be delivered to a licensed firearms dealer or a Mainfreight depot for collection.
You’ll need to show your firearms licence when collecting the item.
I don’t have a B endorsement yet — can I still buy a pistol?
Yes. You can purchase now and we will securely store the pistol until your B endorsement is approved,
or until another endorsed licence holder takes possession on your behalf.
How does cashback work?
Cashback is earned automatically on eligible online purchases and is added to your Delta Mike wallet once your order is dispatched.
You can spend your cashback on future online orders.
For full details, click here.
Do you buy or sell second-hand firearms?
Yes. We buy selected used firearms and can also sell on behalf (consignment).
If you’re looking to move something on, please contact us with the details and photos.
What warranty do you offer?
All new products are covered by our Satisfaction Guarantee.
If something isn’t right, please let us know and we’ll work to sort it as quickly as possible.
For more details, please contact us.
What if the tracking hasn’t updated after dispatch?
If the parcel is overdue, please contact the courier directly first, as they have the fastest access to delivery information.
If they are unable to assist, you can then get in touch with us and we’ll follow up.