Returns & Refunds

Delta Mike LTD is committed to 100% customer satisfaction! We know that sometimes it is hard to buy products online without handling them which is why we offer a generous exchange and refund process. So if you find that a purchase wasn’t what you were expecting, doesn’t fit your needs or you simply aren’t happy with it, you can return the product in accordance with the conditions outlined below.

  • Items must be returned by following the returns procedure outlined at the bottom of this page.
  • Items returned within 45 days are entitled to a full refund.
  • Items returned after 45 days will be issued with store credit.
  • ***Returned items must be complete and in original condition with all packaging materials included***
  • In addition, at the customer’s expense, we will return to the customer any products sent for refund we find to be in non-original condition.
  • If a customer wishes to return a product due to cosmetic defects, Delta Mike LTD must be notified of the defect within 14 days of receipt of the item.
  • Shipping costs are not refundable.
  • Firearms can only be returned for a refund if a repair or replacement is not available.

Warranty/Forever Guarantee

While the Consumer Guarantees Act and Fair-Trading Act provide the basis for our returns policy, Delta Mike LTD goes above and beyond the expectation of these two statutory laws by offering our customers a forever guarantee on our full range of products, subject to details & exclusions below.

  • We stand behind our products and only carry products that we have 100% confidence in. If you ever find a fault with a product we’ll repair or replace it free of charge, forever.
  • A forever guarantee applies only to the original owner along with proof of purchase.
  • Forever guarantee does not cover damage resulting from misuse, negligence, improper fitting or kitchen bench gun-smithing jobs.
  • Products not covered by the forever guarantee without exception: Ammunition, Projectiles, Second-Hand Firearms, Gun Powder, Primers, Liquids, Thermal/Night Vision Optics.

Warranty Repairs (General Items)

If a product you have purchased a product with a manufacturing defect or has failed to function according to design, please follow the returns procedure outlined at the bottom of this page.

  • Manufacturing defects do not include normal wear and tear or product failure from careless or improper use.
  • If a customer returns a product and Delta Mike staff find the product to be in good working order a $30 fee may be charged for testing, handling and return shipping.
  • This $30 fee will need to be paid before the product(s) are returned to you. Please test thoroughly before initiating the returns process to avoid this extra expense.

Warranty Repairs (Firearms)

Before initiating a firearm return, please ensure that the issue is genuinely a fault or defect with the firearm.

Firearms require regular maintenance and lubrication to function reliably. New firearms are often shipped with packing grease to prevent corrosion. This grease needs to be removed and replaced with a firearm lubricant. If you are having reliability issues with a new firearm, but have not thoroughly cleaned and lubricated it, please ensure you do this first before contacting Delta Mike staff.

The following issues are not faults or defects with a firearm:

  • Failure of the firearm to cycle low powered, reduced recoil or reloaded ammunition.
  • Failure of the firearm to cycle a particular brand or type of ammunition.
  • Failure of the firearm due to poor maintenance or lack of lubrication.
  • Firearm accuracy issues with a particular brand, type or reloaded ammunition.
  • Firearm failure due to user modification or negligence in disassembly and reassembly.

If you are experiencing the above issues, please ensure your firearm is cleaned and properly lubricated and test the firearm with at least four alternative types of ammunition. We recommend this as actual manufacturing issues with firearms are extremely rare.

If you are still having issues with a firearm, please contact us and our expert staff may be able to assist you. Please describe the issue exactly as experienced and provide photos via email. Please do not exaggerate the frequency or severity of the issue, this will only make providing a solution more difficult.

  • If you cannot resolve the issue you experience after contacting Delta Mike staff, the firearm will need to be returned for repair or replacement. This can be done through the dealer network or the main freight depot. Please use the return request form to initiate this process.
  • Upon receiving a firearm returned for repair, our staff will test the firearm to determine the nature of the defect. If the item is found to be defective it will be repaired or replaced and returned to you as soon as possible and free of charge.
  • If the returned firearm is found by staff to be in good working order or is brought into good working order by a simple cleaning and lubrication, an $80 fee may be charged to the customer to cover our costs of firearm testing, handling and return shipping.
  • This fee will need to be paid before the firearm is returned to you.
  • Please test the firearm thoroughly before initiating the return process to avoid this expense. If the firearm is found to have issues resulting from unauthorised modification, Delta Mike will contact the customer to discuss the situation.

Returns Procedure

Please complete the return request form

Once we process your return request, we will provide you with a return authorisation form/number. Items sent without a return authorisation may be returned to you without further action, please follow our guidelines to ensure a smooth process.

Any exchange of products will require the original item to be returned to us before we can dispatch a replacement. If the return is due to a defective/damaged item or a fault on Delta Mike LTD’s part, we will be happy to provide a pre-paid shipping label.

Returns are to be sent to the following address along with a copy of the return authorisation we provide you with to assist our staff in processing the return.

Delta Mike LTD (Returns)
201 Spey Street
Invercargill 9810

Upon receiving the goods at Delta Mike LTD premises, one of our friendly team members will assess the return.

Please allow up to 7 days for the return to be processed.

Thanks for your cooperation and business!