THE RETURNS PROCEDURE
All customers wanting to return items, for any reason, must a) fill out and submit the returns request form at the bottom of this page, and b) wait to receive authorisation from Delta Mike before shipping your items to us.
By submitting a returns request, you thereby agree to the conditions of return outlined on this page.
Delta Mike aims to process your return request within one-working day and provide you with a return authorization form/number along with all other information you need. Please note that items sent without a return authorization may be returned to you without further action; please follow our guidelines to ensure a smooth process.
Any exchange of products will require the original item to be returned to us before we can dispatch a replacement. If the return is due to a defective/damaged item or the fault is on Delta Mike’s part, we will be happy to provide you with a pre-paid shipping label.
Returned items must be sent along with a copy of the return authorization we provide you with to assist our staff in processing the return.
Upon receiving the items at our premises, one of our team members will assess your return. Please allow up to 7 days for the return to be processed.
Thanks for your cooperation and business!
RETURNS POLICY INFORMATION
Delta Mike LTD is committed to 100% customer satisfaction! We know that sometimes it is hard to buy products online without handling them, so we offer a generous exchange and refund process. So if you find that a purchase wasn’t what you were expecting, doesn’t fit your needs, or you simply aren’t happy with it, you can return the product as per the conditions outlined below.
- Items must be returned following the returns procedure outlined at the bottom of this page.
- Items returned within 45 days are entitled to a full refund.
- Items returned after 45 days will be issued with store credit.
- Returned items must be complete and in original condition with all packaging materials included.
- If a customer wishes to return a product due to cosmetic defects or damage on arrival, Delta Mike LTD must be notified of the defect within 14 days of receipt of the item.
- Shipping costs are not refundable.
- Firearms can only be returned for a refund if a repair or replacement is not available.
- Special order items cannot be returned.
- Batteries and gunsmithhing tools cannot be returned.
- Orders involving custom work (Cerakoting, parts fitting, etc) cannot be cancelled or returned for a refund.
- Cancelled orders are subject to a 10% restocking fee. Please contact us through our general contact form if your would like to cancel an order.
- International orders cannot be returned.
WARRANTY/FOREVER GUARANTEE
While the Consumer Guarantees Act and Fair-Trading Act provide the basis for our returns policy, Delta Mike LTD goes above and beyond the expectation of these two statutory laws by offering our customers a forever guarantee on our full range of products, subject to details & exclusions below.
- We stand behind our products and only carry products we have 100% confidence in. If you ever find fault with a product, we’ll repair or replace it free of charge.
- A forever guarantee applies only to the original owner with proof of purchase of the item directly from Delta Mike Ltd.
- Forever guarantee does not cover normal wear and tear, cosmetic damage, failure outside of the expected life cycle of the item, or damage resulting from misuse, negligence or improper fitting.
- Firearms can only be returned for a refund if a repair or replacement is not available.
- The Forever Guarantee does not entitle the purchaser to a refund outside of the warranty period of the item in the case that a repair or replacement is unavailable.
- The timeframe of any repair or replacement provided outside of the manufacturer’s warranty will be at the discretion of Delta Mike Ltd.
- Products not covered by the Forever Guarantee without exception: Ammunition, Projectiles, Second-Hand Firearms, Gun Powder, Primers, Liquids, Electronic Sights, Thermal/Night Vision Optics, batteries. These products have only their respective manufacturer’s warranty where applicable.
- Second-Hand firearms only have a 30-day return to base warranty. Any return is at the customer’s expense.
- Items purchased through third-party dealers are not covered by the Forever Guarantee and will only have their respective manufacturer’s warranty.
- International orders are not covered by the Forever Guarantee.
For General Items
If you have purchased a product with a manufacturing defect or has failed to function according to design, please follow the returns procedure outlined at the bottom of this page.
- Manufacturing defects do not include normal wear and tear or product failure from careless or improper use.
- If a customer returns a product and Delta Mike staff find the product to be in good working order a $30 fee may be charged for testing, handling and return shipping.
- This $30 fee will need to be paid before the product(s) are returned to you. Please test thoroughly before initiating the returns process to avoid this extra expense.
For Crossbows
If a crossbow you have purchased has a manufacturing defect or has failed to function according to design, please follow the returns procedure outlined at the bottom of this page.
- Manufacturing defects do not include normal wear and tear or product failure from careless or improper use.
- If a customer returns a crossbow and Delta Mike staff find the product to be in good working order a $150 fee may be charged for testing, handling and return shipping.
- This $150 fee will need to be paid before the product(s) are returned to you. Please test thoroughly before initiating the returns process to avoid this extra expense.
For Firearms
Before initiating a firearm return, please ensure that the issue is genuinely a fault or defect with the firearm.
Firearms require regular maintenance and lubrication to function reliably. New firearms are often shipped with packing grease to prevent corrosion. This grease needs to be removed and replaced with a firearm lubricant. If you have reliability issues with a new firearm but have not thoroughly cleaned and lubricated it, please ensure you do this before contacting our staff.
Please note that the following are not considered to be defects with a firearm.
- Failure of the firearm to cycle low powered, reduced recoil or reloaded ammunition.
- Failure of the firearm to cycle a particular brand or type of ammunition.
- Failure of the firearm due to poor maintenance or lack of lubrication.
- Firearm accuracy issues with a particular brand, type or reloaded ammunition.
- Firearm failure due to user modification or negligence in disassembly and reassembly.
If you are experiencing the above issues, please ensure your firearm is cleaned and properly lubricated and test the firearm with at least four alternative types of ammunition. We recommend this as actual manufacturing issues with firearms are extremely rare.
If you are still having issues with a firearm, please contact us, and our expert staff may be able to assist you. Please describe the issue precisely as experienced and provide photos via email. Please do not exaggerate the frequency or severity of the issue; this will only make providing a solution more difficult.
If you cannot resolve the issue you experience after contacting Delta Mike staff, the firearm will need to be returned for repair or replacement. This can be done through the dealer network or your local Mainfreight depot. Please use the return request form to initiate this process.
Upon receiving a firearm returned for repair, our staff will test the firearm to determine the nature of the defect. If the item is defective, we will repair or replace it as quickly as possible, free of charge.
If the returned firearm is evaluated by our staff and found to be in good working order, or if it is brought into good working order with basic cleaning and lubrication, the customer will be charged a $180 fee. This fee is to cover our costs associated with firearm testing, handling, and return shipping. Additionally, the customer will be liable for the cost of all ammunition used during the testing process if the firearm is determined to be in good working order. To avoid these expenses, we strongly encourage customers to thoroughly test the firearm themselves before initiating the return process. Payment of the $180 fee and any costs for ammunition used must be completed before the firearm is returned to the customer.
Delta Mike will contact the customer to discuss the situation if the firearm is found to have issues resulting from customer modification.
RETURNS REQUEST FORM
The below form assists Delta Mike in processing your item(s) for return. Please fill in to the best of your knowledge. Do not use this form for order cancellations. Please contact us through our general contact form if your would like to cancel an order.