THE RETURNS PROCEDURE
All customers wanting to return items must fill out and submit the returns request form at the bottom of this page, and wait to receive authorisation from Delta Mike before shipping your items to us.
By submitting a returns request, you thereby agree to the conditions of return outlined on this page.
Delta Mike aims to process your return request within one-working day and provide you with a return authorization form/number along with all other information you need. Please note that items sent without a return authorization may be returned to you without further action; please follow our guidelines to ensure a smooth process.
Any exchange of products will require the original item to be returned to us before we can dispatch a replacement. If the return is due to a defective/damaged item or the fault is on Delta Mike’s part, we will be happy to provide you with a pre-paid shipping label.
Returned items must be sent along with a copy of the return authorization we provide you with to assist our staff in processing the return.
Upon receiving the items at our premises, one of our team members will assess your return. Please allow up to 7 days for the return to be processed.
Thanks for your cooperation and business!
RETURNS AND EXCHANGES
Delta Mike LTD is committed to 100% customer satisfaction! We know that sometimes it is hard to buy products online without handling them, so we offer a generous exchange and refund process. So if you find that a purchase wasn’t what you were expecting, doesn’t fit your needs, or you simply aren’t happy with it, you can return the product as per the conditions outlined below.
- Items must be returned following the returns procedure outlined at the bottom of this page.
- Items can be returned within 60 days of purchase for store credit.
- Returned items must be complete and in original condition with all packaging materials included.
- If a customer wishes to return a product due to cosmetic defects or damage on arrival, Delta Mike LTD must be notified of the defect within 14 days of receipt of the item.
- Shipping costs are not refundable.
- Firearms can only be returned for a refund if a repair or replacement is not available.
- Special order and supplier stock items cannot be returned.
- Batteries and gunsmithhing tools cannot be returned.
- Returning any item from a bundle, package, or conditional deal will void the discounted pricing.
- Orders involving custom work (Cerakoting, parts fitting, etc) cannot be cancelled or returned for a refund.
- Cancelled orders are subject to a 20% restocking fee. Please contact us through our general contact form if your would like to cancel an order.
- International orders cannot be returned.
SATISFACTION GUARANTEE
While the Consumer Guarantees Act and Fair-Trading Act provide the basis for our returns policy, Delta Mike LTD goes above and beyond the expectation of these two statutory laws by offering our customers a satisfaction guarantee on our full range of products, subject to details & exclusions below.
- We stand behind our products and only carry products we have 100% confidence in. If you find that a purchase wasn’t what you were expecting, doesn’t fit your needs, or you simply aren’t happy with it, you can return it within 60 days of purchase.
- Satisfaction guarantee applies only to the original owner with proof of purchase of the item directly from Delta Mike Ltd.
- Satisfaction guarantee does not cover normal wear and tear, cosmetic damage, failure outside of the expected life cycle of the item, or damage resulting from misuse, negligence or improper fitting.
- Firearms can only be returned for a refund if a repair or replacement is not available.
- Products not covered by the Satisfaction Guarantee without exception: Ammunition, Projectiles, Firearms, Gun Powder, Primers, Gunsmithing Tools, Liquid, Thermal/Night Vision Optics, batteries.
- Second-Hand firearms only have a 30-day return to base warranty. Any return is at the customer’s expense.
- Items purchased through third-party dealers are not covered by the Satisfaction Guarantee.
- International orders are not covered by the Satisfaction Guarantee.
- All items come with a standard 12-month warranty from the date of purchase, covering defects in materials and workmanship, subject to the terms and conditions of the Satisfaction Guarantee.
Defective Items & Warranty Claims
For General Items
If you have purchased a product with a manufacturing defect or has failed to function according to design, please follow the returns procedure outlined at the bottom of this page.
- Manufacturing defects do not include normal wear and tear or product failure from improper use.
- If a returned product is found to be in good working order a $60 fee will be charged for testing, handling and return shipping.
- This $60 fee will need to be paid before the product(s) are returned to you. Please test thoroughly before initiating the returns process to avoid this extra expense.
For Crossbows
If a crossbow you have purchased has a manufacturing defect or has failed to function according to design, please follow the returns procedure outlined at the bottom of this page.
- Manufacturing defects do not include normal wear and tear or product failure from careless or improper use.
- If a returned crossbow is found to be in good working order a $150 fee may be charged for testing, handling and return shipping.
- This $150 fee will need to be paid before the product(s) are returned to you. Please test thoroughly before initiating the returns process to avoid this extra expense.
For Firearms
Before initiating a firearm return, please ensure that the issue is genuinely a fault or defect with the firearm.
Firearms require regular maintenance and lubrication to function reliably. New firearms are often shipped with packing grease to prevent corrosion. This grease needs to be removed and replaced with a firearm lubricant. If you have reliability issues with a new firearm but have not thoroughly cleaned and lubricated it, please ensure you do this before contacting our staff.
Please note that the following are not considered to be defects with a firearm.
- Failure of the firearm to cycle low powered, reduced recoil or reloaded ammunition.
- Failure of the firearm to cycle a particular brand or type of ammunition.
- Failure of the firearm due to poor maintenance or lack of lubrication.
- Firearm accuracy issues with a particular brand, type or reloaded ammunition.
- Firearm failure due to user modification or negligence in disassembly and reassembly.
If you are experiencing the above issues, please ensure your firearm is cleaned and properly lubricated and test the firearm with at least four alternative types of ammunition. We recommend this as actual manufacturing issues with firearms are extremely rare.
If you are still having issues with a firearm, please contact us, and our expert staff may be able to assist you. Please describe the issue precisely as experienced and provide photos via email. Please do not exaggerate the frequency or severity of the issue; this will only make providing a solution more difficult.
If the issue cannot be resolved after contacting Delta Mike staff, the firearm will need to be returned for repair or replacement. This can be done through the dealer network or your local Mainfreight depot. Please use the return request form to initiate this process.
Upon receiving a firearm returned for repair, our staff will test the firearm to determine the nature of the defect. If the item is defective, we will repair or replace it as quickly as possible, free of charge.
If the returned firearm is evaluated by our staff and found to be in good working order, or if it is brought into good working order with basic cleaning and lubrication, there will be a $180 fee to cover the costs associated with testing, handling, and return shipping. To avoid this expense, we strongly encourage thorough testing before initiating the return process.
Delta Mike will contact the customer to discuss the situation if the firearm is found to have issues resulting from user modification.
RETURNS REQUEST FORM
The below form assists Delta Mike in processing your item(s) for return. Please fill in to the best of your knowledge. Do not use this form for order cancellations. Please contact us through our general contact form if your would like to cancel an order.