Contact Details

GET IN TOUCH

Contact Delta Mike

Need help with an order, product or general enquiry? Visit us in-store or send us a message using the form below.

01
INVERCARGILL

Store Details

Store Location

201 Spey Street
Invercargill 9810
New Zealand

Store Opening Hours

Monday to Friday 10am – 4pm
Visiting the store? Most of our inventory is stored in our warehouse. Let us know before you visit and we’ll make sure the item is ready for you to view.
02
CUSTOMER SUPPORT

How Can We Help?

Complete the form and provide as much detail as possible. Include your order number where your enquiry relates to an existing order.

    Existing Order

    Order Enquiry


    Use this section for questions about an order you have already placed.
    For changes or cancellations, select “Order adjustments/ cancellations”.

    Order Changes

    Cancellation Request

    Items cannot be added to or removed from an order once it has entered our
    system. Additional items must be placed as a separate website order.

    Cancellation policy:
    Approved cancellations are subject to a 20% restocking fee. This fee is
    waived when the refund is issued as store credit. Orders cannot be
    cancelled after 60 days.

    Preferred refund method

    Mail Order Forms

    What do you need help with?

    Does My Item Require a Mail Order Form?

    When you place an order online, the cart will automatically tell you
    whether a Police Mail Order Form is required.


    Visit our

    mail order information page

    for full information about the process.


    Once our warehouse team begins processing your order, you will receive a
    partially completed form by email. Please allow time for your order to be
    processed and check your spam or junk folder.


    You can also download a blank form and begin immediately.



    Download Mail Order Form

    Help Completing Your Form


    You will receive a partially completed form automatically once our
    warehouse team begins processing your order.


    You can also download the form and begin immediately.



    Download Mail Order Form

    Example showing the first section of the Police Mail Order Form

    Firearms and firearm parts:
    Complete the areas shown in red.


    For the proposed delivery courier field, enter:

    • NZ Couriers for parts, magazines or airguns.

    • Aramex for firearms being sent to a local dealer.

    • Mainfreight for firearms being collected from a
      Mainfreight depot.


    Customers purchasing an airgun without a firearms licence must provide
    at least one form of age or identity verification in the relevant area.

    Example showing the second section of the Police Mail Order Form

    • For firearms and parts, complete the area shown in green.

    • For magazines, complete the area shown in yellow. Leave the magazine
      serial-number field blank.

    • For ammunition, complete the area shown in black.

    Important:
    We must receive the completed Mail Order Form directly from a Police
    email address for it to be accepted.


    Once completed, take the form to your local Police station. Police will
    process it and email the completed form to us.


    Find contact details for your

    local Arms Officer
    .

    Dealer Licence and Serial Number Information

    Dealer’s licence number: T5264759

    Name: Alex McKenzie


    Email:

    mailorder@deltamike.co.nz

    Address: 201 Spey Street, Invercargill

    Business name: Delta Mike Ltd


    You will receive a partially completed form by email once our warehouse
    team begins processing your order. Please check your spam or junk folder.


    You can also download a blank form and begin immediately.



    Download Mail Order Form

    Where an in-stock firearm has been allocated to your order, the invoice
    attached to your partially completed form will include the firearm’s
    serial number.

    Have We Received Your Mail Order Form?


    If you have not received a copy of the completed form from Police by
    email, we generally have not received it either.


    Processing typically takes between one and five days.

    If it has been longer than five days, contact your Arms Officer first
    and confirm that the completed form has been processed and sent.


    Find contact details for your

    local Arms Officer
    .


    We cannot speed up Police processing. Once we receive the completed
    form, we will generally dispatch the order the same day.


    Have you confirmed the form has been processed?

    Returns and Warranty

    Warranty or Return Enquiry


    All warranty claims and return requests must be submitted through our
    returns process.

    Please visit our

    returns and warranty page

    for eligibility requirements, instructions and the return request form.

    For order changes or cancellations, return to the main enquiry menu and select
    “Order adjustments/ cancellations”.



    View Returns and Warranty Information

    Delivery

    What Do You Need Help With?

    Information about delivery charges within New Zealand is available on our

    shipping information page
    .

    International Shipping

    International shipping is currently suspended.
    Due to ongoing deliverability issues affecting firearm-related products,
    we are not currently accepting international orders.


    We will continue to monitor the situation and may review this policy if
    international delivery conditions improve.


    More information is available on our

    international shipping page
    .

    Parcel Tracking Update

    For tracking information beyond what is displayed by your tracking
    number, contact the relevant courier directly.


    Tracking details are automatically emailed when your order is dispatched.
    Check your spam or junk folder if you cannot find the email.


    For NZ Couriers, enter the supplied tracking number into the
    Barcode field.



    Track with NZ Couriers



    Contact NZ Couriers



    Track with Mainfreight



    Contact Mainfreight Invercargill



    Track with Aramex



    Contact Aramex Southland



    Track with Team Global Express



    Contact Team Global Express



    Track with Asendia



    Contact Asendia

    Lost Parcel

    Your first step is to lodge an enquiry directly with the courier company.
    They will investigate and attempt to locate the parcel.


    If the courier cannot locate the parcel, they will contact Delta Mike to
    begin the claims process.



    Contact NZ Couriers



    Contact Mainfreight Invercargill



    Contact Aramex Southland



    Contact Team Global Express



    Contact Asendia

    Missing or Inactive Tracking Code


    Tracking information is automatically emailed when your order is
    dispatched. Check your spam or junk folder if you cannot find it.

    Tracking numbers can take approximately 24 hours to become active.
    Parcels can sometimes arrive before the tracking page begins displaying
    movement.


    For NZ Couriers, enter the supplied tracking number into the
    Barcode field.

    Example showing the NZ Couriers barcode tracking field

    Pricing

    Discounts and Price Matching


    Delta Mike aims to offer competitive pricing across our stocked range.
    We generally do not offer additional discounts, but we run promotional
    sales from time to time.


    Customers can also earn rewards through our

    Cashback Rewards programme

    on eligible online orders.


    Eligible products include a “Request a price match” link on the product
    page. You can also request a price match below.

    The competing product must be identical, currently in stock, advertised
    within New Zealand and display current pricing.

    Products

    General Product Enquiry


    Our website stock levels are directly managed through our inventory
    system and are kept highly accurate.

    In Stock:
    The item is physically available in our warehouse and ready to ship.
    Select the plus button on the product page to view available quantities.

    Example of an in-stock product message

    In stock with local supplier:
    Our New Zealand supplier has the item available. We will order it and
    dispatch it once it reaches our warehouse.

    Example of a local supplier stock message

    Out of Stock:
    We do not currently have access to the item. Enter your email into the
    stock-notification field on the product page to be alerted when it becomes
    available.

    Example of an out-of-stock product message

    Second Hand Firearms

    Sell Your Firearm on Behalf

    • The firearm must have a listing value greater than $1,000.

    • Delta Mike retains a 25% commission when the firearm sells.

    • Payment is made 30 days after the firearm is dispatched.

    • A $100 fee applies if the firearm is collected before it has sold.


    Examples of our listings are available on the

    second-hand firearms page
    .


    You may submit multiple firearms in one enquiry. Please include the make,
    model, calibre, condition, included accessories and your desired listing
    price.


    Upload photos
    Optional