Returns Request Form Your name Your email Your contact number (optional) Order reference number Product(s) to be returned What sort of item do you wish to return? General item's (anything not a complete firearm or optic)Optic (scopes, red dots, thermals)Firearm (complete firearms including air guns)What is the reason for your return request? Changed my mind/ I purchased the wrong productItem damaged on arrivalFaulty productYou sent me the wrong productTo continue please check the below disclaimer The product is in new condition with original packaging. I understand Delta Mike will return my item(s) should they be found in used condition or with damaged packaging.Feel free to attach a photo and/or describe the damage Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I confirm that I have taken appropriate troubleshooting steps. Consulted the owners manual Google searched for a solution Searched Youtube for a solution Searched the manufacturer's website for a solution Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. IMPORTANT: By submitting this return I understand my items will be repaired or replaced at the discretion of Delta Mike LTD. I understand that I will only be offered a refund if a repair or replacement is not available as as outlined in the Consumer Guarantees Act.Describe below what you ordered and what we sent you instead, include any relevant links to our websiteHelp us out by attaching clear photos of the item(s) including any labels or barcodesWhat is the reason for your return request? Changed my mind/ I purchased the wrong productItem damaged on arrivalElectronics not workingOptic won't hold zeroYou sent me the wrong productTo continue please check the below disclaimer The product is in new condition with original packaging. I understand Delta Mike will return my item(s) should they be found in used condition or with damaged packaging.Feel free to attach a photo and/or describe the damage Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I confirm that I have taken appropriate troubleshooting steps. Consulted the owners manual Google searched for a solution Searched Youtube for a solution Searched the manufacturer's website for a solution Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. IMPORTANT: By submitting this return I understand my items will be repaired or replaced at the discretion of Delta Mike LTD. I understand that I will only be offered a refund if a repair or replacement is not available as as outlined in the Consumer Guarantees Act.I confirm that I have taken appropriate troubleshooting steps. I am using high quality rings that are installed, torqued, and aligned correctly. My optic rail securely mounted and torqued to correct specifications. I have confirmed that my firearm and ammunition combination is capable of the desired accuracy with another optic. I have had a competent shooter test the firearm from a bench rest or similar stable shooting platform Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. IMPORTANT: Because of the extensive time and costs involved in testing optics sent for repair or return, Delta Mike Ltd charge's $200 for any optics found to be in proper working condition. So far, all optics returned due to zeroing problems have been identified as mounting-related issues. Yes, I understandDescribe below what you ordered and what we sent you instead, include any relevant links to our websiteHelp us out by attaching clear photos of the item(s) including any labels or barcodesWhat is the reason for your return request? Firearm damaged on arrivalI'm having issuesFeel free to attach a photo and/or describe the damage Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. What type of firearm is it? —Please choose an option—RifleShotgunPistolAir GunPlease narrow down your problem —Please choose an option—Accuracy IssueAmmunition cycling issueManufacturing defectIn order to assist us, please upload relevant photo's of shot groupings/ scope mounting/ different types of ammunition you've tested in. Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I confirm I have undertaken the following troubleshooting measures: Thoroughly cleaned the bore with a copper solvent Used a high quality optic and mount that has been tested on another rifle Ensured my optic is securely mounted and that all screws are loctited Tested at least 4 types of high quality match ammunition Tested the rifle from a bench rest or similar stable shooting platformI understand that if no accuracy issue is found or the issue is solved by cleaning or use of alternative ammunition, a $180 fee will be charged to cover the costs of firearm testing, handling and return shipping. Yes, I understandPlease include any relevant photo's to help us understand your problem, include ammunition types you've tested (you can also send media via our Facebook page). Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I confirm I have undertaken the following troubleshooting measures: Thoroughly cleaned and lubricated the rifle Used the magazine that was provided with the firearm or a high quality magazine that has been tested in another rifle Tested at least 4 types of high quality ammunitionI understand that if no fault is found with the firearm, or the firearm is brought into normal working condition with simple cleaning, lubrication, basic adjustment or correct ammunition for the firearm type, a $180 fee will be charged to cover our costs of firearm testing, handling and return shipping. Yes, I understandIMPORTANT: Manufacturing defects do not include normal wear and tear of consumable parts including but not limited to, springs, extractors, and barrels, or damage resulting from negligence such as overtightening screws/bolts or incorrect assembly. Please upload photo to help us understand the manufacturing defect (alternatively you can send content via Facebook). Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I understand that if Delta Mike Ltd finds no fault with your firearm upon inspection, or the issue is due to normal wear and tear, negligence or incorrect user assembly, a $180 fee will be charged to cover testing and shipping costs. Yes, I understandPlease narrow down your problem —Please choose an option—Accuracy IssueAmmunition cycling issueManufacturing defectIn order to assist us, please upload relevant photo's of shot groupings/ scope mounting/ different types of ammunition you've tested in. Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I confirm I have undertaken the following troubleshooting measures: Thoroughly cleaned the bore with a plastic and carbon solvent Used a high quality optic and mount that has been tested on another firearm if applicable Ensured my optic is securely mounted and that all screws are loctited if applicable Tested at least 4 types of ammunition Tested the shotgun from a bench rest or similar stable shooting platformI understand that if no accuracy issue is found or the issue is solved by cleaning or use of alternative ammunition, a $180 fee will be charged to cover the costs of firearm testing, handling and return shipping. Yes, I understandPlease include any relevant photo's to help us understand your problem, include ammunition types you've tested (you can also send media via our Facebook page). Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I confirm I have undertaken the following troubleshooting measures: Thoroughly cleaned and lubricated the shotgun Used ammunition that is at least 28 gram AND is over 1250 FPS AND is not labelled as low recoil or reduced power Tested at least 4 types of high quality ammunition Sufficiently broken in the shotgun with at least 100 rounds of high quality ammunitionI understand that if the firearm is brought into normal working condition with simple cleaning, lubrication, basic adjustment or correct ammunition for the firearm type, a $180 fee will be charged to cover our costs of firearm testing, handling and return shipping. Yes, I understandIMPORTANT: Manufacturing defects do not include normal wear and tear of consumable parts including but not limited to, springs, extractors, and barrels, or damage resulting from negligence such as overtightening screws/bolts or incorrect assembly. Please upload a photo to help us understand the manufacturing defect (alternatively you can send media via Facebook). Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I understand that if Delta Mike Ltd finds no fault with your firearm upon inspection, or the issue is due to normal wear and tear, negligence or incorrect user assembly, a $180 fee will be charged to cover testing and shipping costs. Yes, I understandPlease narrow down your problem —Please choose an option—Accuracy IssueAmmunition cycling issueManufacturing defectIn order to assist us, please upload relevant photo's of shot groupings/ scope mounting/ different types of ammunition you've tested in. Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I confirm I have undertaken the following troubleshooting measures: Thoroughly cleaned the bore with a copper solvent Used a high quality optic and mount that has been tested on another firearm if applicable Ensured my optic is securely mounted and that all screws are loctited if applicable Tested at least 4 types of high quality ammunition Tested the pistol from a bench rest or similar stable shooting platformI understand that if no accuracy issue is found or the issue is solved by cleaning or use of alternative ammunition, a $180 fee will be charged to cover the costs of firearm testing, handling and return shipping. Yes, I understandPlease include any relevant photo's to help us understand your problem, include ammunition types you've tested (you can also send media via our Facebook page). Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I confirm I have undertaken the following troubleshooting measures: Thoroughly cleaned and lubricated the pistol Used the magazine that was provided with the pistol or a high quality magazine that has been tested in another pistol Tested at least 4 types of high quality ammunition Ensured that the pistol is not being limp-wristedI understand that if the firearm is brought into normal working condition with simple cleaning, lubrication, basic adjustment or correct ammunition for the firearm type, a $180 fee will be charged to cover our costs of firearm testing, handling and return shipping. Yes, I understandIMPORTANT: Manufacturing defects do not include normal wear and tear of consumable parts including but not limited to, springs, extractors, barrels, and slide stops, or damage resulting from negligence such as overtightening screws/bolts or incorrect assembly. Please upload a photo to help us understand the manufacturing defect (alternatively you can send media via Facebook). Has the firearm had any modifications or addition of aftermarket parts? Yes, I have made modifications or added partsNo, this does not apply to me IMPORTANT: Please note that should we find your issue is due to modification, a fee will be charged to cover our costs of firearm testing, handling and return shipping. Please test the firearm in its unaltered configuration to ensure changes are not the cause of your issue. If you selected "Yes", please describe what modifications or after market parts apply to your firearm. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I understand that if Delta Mike Ltd finds no fault with your firearm upon inspection, or the issue is due to normal wear and tear, negligence or incorrect user assembly, a $180 fee will be charged to cover testing and shipping costs. Yes, I understandPlease narrow down your problem —Please choose an option—Accuracy IssueManufacturing defectIn order to assist us, please upload relevant photo's of shot groupings/ scope mounting/ different types of pellets you've tested in. Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I understand that if the accuracy issue is solved by cleaning or use of alternative ammunition, a $180 fee will be charged to cover our costs of firearm testing, handling and return shipping. Yes, I understandIMPORTANT: Manufacturing defects do not include normal wear and tear of consumable parts including but not limited to, springs and barrels, or damage resulting from negligence such as overtightening screws/bolts or incorrect assembly. Please upload a photo to help us understand the manufacturing defect (alternatively you can send media via Facebook). Please describe your issue in detail. Please include all relevant information even if you have previously emailed or called about this issue. The person assessing your return will not have knowledge of your previous communications. I understand that if Delta Mike Ltd finds no fault with your firearm upon inspection, or the issue is due to normal wear and tear, negligence or incorrect user assembly, a $180 fee will be charged to cover testing and shipping costs. Yes, I understand